CQC Compliance Overview
Are we safe?
Services protect people from abuse and harm. This involves assessing and managing risks, ensuring proper safeguarding procedures, managing medicines safely, and maintaining a safe environment.
Key Metrics
- Incidents (last 30 days): 2 (0 severe)
- Safeguarding Referrals: 0
- Medication Errors: 0.5% (below target)
- Fire Safety Audit: Due in 15 days
Recent Activities
- Risk Assessment Review: Resident A (2025-08-10)
- First Aid Training: 3 staff completed (2025-08-05)
- New Fire Extinguishers Installed (2025-07-30)
Are we effective?
People's care, treatment, and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. This includes individualised care plans, staff training, and monitoring outcomes.
Key Metrics
- Care Plan Reviews: 90% up-to-date
- Staff Competency Score: 8.5/10 (Avg.)
- Resident Goal Achievement: 85% success rate
- Nutritional Assessments: 100% completed
Recent Activities
- Care Plan Audit: Q2 2025 completed
- Dementia Care Training: All new staff completed (2025-08-12)
- Physiotherapy Progress Review: Resident B (2025-08-08)
Are we caring?
Staff involve and treat people with compassion, kindness, dignity and respect. This is about person-centred care, promoting independence, and respecting privacy.
Key Metrics
- Resident Satisfaction: 4.8/5 (Avg.)
- Compliments Received: 12 (last month)
- Complaints Resolved: 100% within SLA
- Privacy & Dignity Audits: All green
Recent Activities
- Resident Feedback Meeting: Positive outcomes (2025-08-14)
- Dignity & Respect Training Refresher (2025-08-01)
- New Volunteer Onboarding (2025-07-28)
Are we responsive?
Services are organised so that they meet people's needs. This involves adapting to individual preferences, managing complaints effectively, and planning for people's needs.
Key Metrics
- Needs Assessments: 100% up-to-date
- Complaint Resolution Time: 3 days (Avg.)
- Activity Engagement: High across groups
- Waiting List: 5 residents
Recent Activities
- New Activity Schedule Implemented (2025-08-15)
- Resident Preferences Updated: Resident C (2025-08-10)
- Emergency Evacuation Plan Drill (2025-08-03)
Are we well-led?
The leadership, management and governance of the organisation assures the delivery of high-quality and person-centred care, supports learning and innovation, and promotes an open and fair culture.
Key Metrics
- Staff Turnover: 10% (below national avg.)
- Governance Meeting: Next on 2025-09-01
- Quality Improvement Projects: 3 active
- Regulatory Compliance: No recent breaches
Recent Activities
- Leadership Training: Team Leaders (2025-08-10)
- Annual Governance Review Initiated (2025-08-05)
- New Whistleblowing Policy Distributed (2025-07-20)
Quick Statistics
- Residents: 45/50 beds occupied
- Staff On Duty: 12
- Incidents (Last 24h): 0
- Training Compliance: 92%
Upcoming Appointments
- 10:00 AM: Dr. Smith (Resident A)
- 02:30 PM: Physio (Resident B)
- 04:00 PM: Family Visit (Resident C)
Notifications
- Urgent: Fire drill overdue!
- Reminder: Staff meeting tomorrow at 10 AM.
- New resident admission pending.
Resident Management
Current Residents
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| Resident Name | Room | Status | Care Plan | MCA | Risk Assessment | DOLs | Actions |
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Resident Details:
Personal & General Information
Care Plan
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Goals:
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Interventions:
- Medical Conditions:
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Other Care Professionals:
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Daily Assistance Needs:
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Morning:
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Afternoon:
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Evening:
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Mental Capacity Act (MCA)
- Capacity:
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- Next Review:
- Notes:
Risk Assessment
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Identified Risks:
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Deprivation of Liberty Safeguards (DOLs)
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- Notes:
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